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FAQ

Frequently Asked Questions

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our CPR, BLS, ACLS, and PALS courses, including enrollment, scheduling, requirements, and certification details.

What Is the Difference Between CPR, BLS, ACLS, and PALS?

CPR teaches basic lifesaving skills for cardiac and breathing emergencies. BLS (Basic Life Support) is designed for healthcare providers and includes team-based resuscitation techniques. ACLS (Advanced Cardiovascular Life Support) focuses on advanced emergency cardiovascular care for medical professionals, while PALS (Pediatric Advanced Life Support) covers emergency treatment for infants and children.

The correct course depends on your employer, licensing board, or school program. Most healthcare workers require BLS certification, while nurses, physicians, EMTs, and advanced providers may also need ACLS or PALS. Always confirm requirements with your employer or program before registering.

Yes. Utah CPR Classes offers American Heart Association (AHA) CPR, BLS, ACLS, and PALS certification courses.

Yes. Students enrolling in ACLS or PALS should already hold a current BLS certification and have a basic understanding of emergency cardiovascular care.

Absolutely. CPR classes are appropriate for teachers, parents, coaches, childcare providers, fitness trainers, workplace employees, and anyone interested in learning lifesaving skills.

Yes. Our ACLS, BLS, and PALS courses are available in a blended learning format that combines online coursework with an in-person skills checkoff session.

In many cases, yes. Multiple certifications may be completed in one day, depending on scheduling availability and course requirements.

Are Your CPR, BLS, ACLS, and PALS Certifications Nationally Recognized?
Yes. Certifications issued through our courses are nationally recognized and widely accepted by healthcare employers, schools, and organizations.
Yes. After completing your course, you will receive an official American Heart Association (AHA) certification card, typically issued as a digital eCard. This card is nationally recognized and can be accessed online or shared with employers as needed.
Most CPR, BLS, ACLS, and PALS certifications are valid for two years from the completion date.
Most students receive their certification card the same day or within 24 hours after successfully completing the course.
Most students receive a digital eCard. Physical cards may be available upon request, depending on the course.
You can request a replacement card or access your digital certification online. Contact our support team for assistance.
Yes. Our certifications are accepted by hospitals, clinics, dental offices, nursing programs, EMS agencies, and healthcare employers nationwide.
If you lose your certification card, you can request a replacement or access your digital eCard online. Simply contact our support team, and we’ll help you quickly retrieve your certification.
Our certifications follow American Heart Association (AHA) guidelines and are widely accepted by hospitals, healthcare employers, and institutions nationwide. You can also verify your certification through the official AHA system. For specific requirements, it’s best to confirm directly with your employer or program.
The minimum passing score is typically 84%, based on American Heart Association (AHA) standards.
Yes, Continuing Education is offered for many of our courses. To find more information on how to claim your CEUs, click this link: Need To Claim Your AHA Continuing Education Credits?
How Do I Register for a BLS, ACLS, or PALS Class?
You can register online by selecting your course, choosing a date and location, and completing the checkout process.
We offer training at multiple convenient locations throughout Utah. Visit our Locations page for the most current class locations.
Yes. We offer flexible scheduling with weekday, evening, and weekend classes available.
Course duration depends on the certification type and learning format. CPR and BLS classes typically take a few hours, while ACLS and PALS may require additional time.
Class sizes are intentionally kept manageable to provide hands-on instruction and personalized attention.
Advance registration is strongly recommended to reserve your seat and ensure course materials are available.
If a class is full, you may choose another available date or contact us about possible waitlist options.
No. You must complete the full course, including training and hands-on skills testing. Skipping directly to the exam is not permitted.
Yes. A current BLS certification is required before enrolling in ACLS or PALS courses.
Exam length varies by course:
  • BLS: 25 questions
  • ACLS: 50 questions
  • PALS: 50 questions
No. Each student is provided with their own manikin to ensure proper hands-on practice and hygiene.
Yes. On-site training is available for groups, businesses, and organizations. You can schedule a class at your location by contacting the team.
Wear comfortable clothing that allows for easy movement, as you will be actively participating in hands-on training, including kneeling and performing CPR.
How Much Do CPR, BLS, ACLS, and PALS Classes Cost?
Pricing varies based on the course type and training format. Current pricing is listed on each course registration page.
We accept most major credit cards and secure online payment methods.
Yes. Payment is generally required to confirm and reserve your class seat.
No. All course pricing is clearly displayed during registration, and any additional fees will be disclosed before checkout.
Do I Need Any Prior Medical Training to Take These Courses?
No prior medical training is required for basic CPR courses. However, ACLS and PALS are intended for healthcare professionals with foundational medical knowledge.
Please bring a valid photo ID and any required pre-course completion certificates or confirmation emails if applicable.
Some blended courses require students to complete online learning modules before attending the in-person skills session.
Skills testing is completed through hands-on demonstrations with an instructor using manikins and simulated emergency scenarios.
Certain courses include a written exam in addition to hands-on skills testing. Passing requirements vary by certification type.
Instructors will provide guidance and may offer opportunities for remediation or retesting depending on the situation.
Many students complete their training and receive certification within the same day, depending on the course format and requirements.
You can take a refresher or renewal course at any time before your certification expires. Many students choose to refresh early to stay confident and up to date with the latest guidelines.
How Do I Access My Online Training After Registering?
After registration, you will receive an email with instructions and a link to access your online training portal.
Your course access information will be sent to the email address provided during registration.
Yes. Most online training modules are compatible with smartphones, tablets, laptops, and desktop computers.
Instructions for scheduling or confirming your skills session will be included in your registration confirmation or follow-up email.
Please bring a valid photo ID and proof of completion for any required online coursework.
First, check your spam or junk folder. If you still cannot access the course link, contact our support team for assistance.
Please contact Utah CPR Classes support, and we will resend your course access information and confirm your registration details.

Still Have Questions?

Our team is ready to help. We’ll get back to you soon.

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What Our Students Say

Hear from Our Certified Professionals

Excellent
CPR VAM - Powered by Heart Start CPR4.9
Based on 348 reviews
Kristen Coleman
2 days ago
I was worried that this might be too complicated for me being a first time learner. The interactive portion on the dummies could not have been easier. I was reassured by the prompts the entire time, given direction and knew if I passed right away. I like how you are given as many chances to pass as needed so it takes the pressure off if being perfect. This was great!
A Garner
1 week ago
Super easy and streamlined. Loved the feedback during the skills sections. I left feeling more confident.
Response from the owner:A Garner, thank you for your great review. We are glad the streamlined process and the real-time skills feedback made practice clear and helped boost your confidence. We appreciate you choosing us and look forward to supporting your continued training.
Shana Nguyen
2 weeks ago
Response from the owner:Shana, thank you for the 5-star rating. We appreciate you taking the time and are glad you had a positive experience. We look forward to helping you again.
Laurie Barlow
3 weeks ago
I recently missed our office annual office BLS recert and had to scramble for a quick substitute. As a hospice nurse, my schedule is a bit hectic, and this option " fit the bill". Allowing home time to complete the e- learning course allowed me to start and stop the modules at my convenience. I appreciated the host doing a virtual facility tour of the building allowing me to feel confident on finding/ entering the skills training room on the 3rd floor. I also appreciated the interactive computer with a non- judgemental correction and suggestions to enhance and complete my skills pass-off. The optional practice session with it's constructive support before each tested section is a plus! I would recommend this experience to busy medical professionals.
Response from the owner:Laurie, we appreciate the thoughtful review and recommendation. We are glad the at-home e-learning, virtual tour, interactive computer feedback and optional practice session fit your hectic schedule and helped you feel prepared for skills testing. We value your trust and look forward to supporting your future needs.
Stephanie Anderson
3 weeks ago
Easy. Fast. Informative. Exactly what I needed
Response from the owner:Thanks for the perfect rating, Stephanie. We’re glad the experience was quick, clear and helpful and that it met your needs. We appreciate your feedback and look forward to assisting you again.
Haili Byington
4 weeks ago
Skills pass off was smooth. Room was a bit difficult to find but once I found it the manikin skills pass off went great. Even got a free pocket mask!
Response from the owner:Thank you, Haili. We’re glad the manikin skills pass off went smoothly and you enjoyed the pocket mask. We appreciate the note about the room being hard to find and will share that feedback with our team to improve directions. We hope to see you for future training.
Vanessa Fawver
1 month ago
I admit that I was intimidated knowing that it was going to be just me, a computer, and manikins in the room. I'll only ever be doing it this way in the future now. I really appreciate the heads-up email about an hour prior providing common mistakes and videos to review beforehand. I took my time while in the room and taking advantage of every practice opportunity it provided prior to the assessment. Took me no longer than 15 minutes. Incredibly easy to use, helpful feedback, and helps me feel more confident. This process makes you feel like it's the absolute best and efficient use of your time. Great company. Thanks for providing this service! I'll be back in 2 years.
Response from the owner:Vanessa, thank you for sharing your experience. We are so pleased the pre-session email, practice opportunities, and feedback made the session efficient and confidence-building. We look forward to welcoming you again in two years.
Jennifer Sisneros
1 month ago
Response from the owner:We truly appreciate your fantastic review. It was a pleasure serving you, and we look forward to your next visit.
Julie Snyder
2 months ago
Very professional, convenient, easy to find, the videos were very helpful.
Response from the owner:Thank you for your wonderful feedback! We’re glad you found our training professional, convenient, and easy to access. It’s great to hear that the videos were helpful as well. We appreciate you choosing us for your training!
Shaylee Sabaitis
2 months ago
Response from the owner:Thank you, Shaylee, for your support! We truly appreciate you choosing us and hope to see you again in the future.
Johanna Velasquez
2 months ago
Great experience overall and very fun!!
Response from the owner:Johanna, we are delighted you had such a fun and positive experience. It truly makes our team happy to hear that. Your comments help us keep improving. We hope to see you again soon.
Stacie Melini
2 months ago
Great experience completing my BLS/CPR assessment here! The facility was easy to locate, and the computer setup was seamless, which allowed me to get through the entire process with ease. Highly recommend!
Response from the owner:Thank you, Stacie, for the wonderful review. We’re glad the facility was easy to find and the computer setup made your BLS/CPR assessment smooth and efficient. We appreciate the recommendation and look forward to helping with any future certifications.
Lily Gibson
2 months ago
Super easy and fast! I appreciated the convenience.
Response from the owner:Thank you for your feedback! We’re glad you found the experience easy, fast, and convenient. We truly appreciate you taking the time to share your experience with us!
Katelin Erekson
2 months ago
Response from the owner:Katelin, thank you so much for the 5-star review! We’re thrilled you had a great experience and appreciate your support. We look forward to welcoming you back soon.
Rachel Jones
2 months ago
Loved CPR VAM! Straightforward process that was an awesome option for a busy parent to renew BLS certification. The instructions into the office were easy to follow, expectations for the skills test were clear, equipment was clean, and they even give you a pocket mask upon completion. Will definitely use them again in the future!
Response from the owner:Thank you for the wonderful review, Rachel. We’re glad our straightforward process and clear instructions made renewing your BLS certification easy as a busy parent. It’s great to hear the equipment met your expectations and that you appreciated the pocket mask. We look forward to serving you again in the future.
Larissa Pereira
2 months ago
Response from the owner:We truly appreciate your fantastic review. It was a pleasure serving you, and we look forward to your next visit.
Milo Singley
2 months ago
Good feedback and very fast process
Response from the owner:Thank you, Milo — we appreciate the kind words. We're glad our team could provide helpful feedback and a fast process. We look forward to assisting you again in the future. If you need anything else, please reach out.
preston Gluth
2 months ago
The training was smooth and concise! I loved being able to practice on the dummys to simulate the experience better. I feel a lot more prepared going into the hospital now
Response from the owner:Thank you, Preston — we’re thrilled the training felt smooth and that practicing on the dummies helped build your confidence. It’s great to hear you feel more prepared for the hospital. Best of luck in your clinicals, and we’re here if you need any further support.
Hanna Baranowski
2 months ago
Great online course. They provided easy to follow instructions to use dummy and helpful videos to prepare. Very clean facility. Will definitely be using them in the future when I need to renew my certification.
Response from the owner:Thank you so much, Hanna, for the wonderful feedback! We’re glad you found the online course easy to follow and that the instructional videos helped you feel prepared. It’s also great to hear that you appreciated the clean facility. We truly appreciate your support and look forward to welcoming you back for your future renewal!
Tasha White
2 months ago
Response from the owner:Thanks for sharing your experience, Tasha! Feedback like yours helps our Orem team keep doing what works. We hope to see you again for your next course.
Kellie Snow
2 months ago
Clear instructions, great preparation, and it was so nice to have flexible options for scheduling. Overall, it was basically the perfect experience!
Response from the owner:Thank you so much for the wonderful feedback! We’re glad the instructions were clear, the preparation was helpful, and the flexible scheduling made the experience convenient. We truly appreciate your kind words and are happy to hear you had such a positive experience!
Tanner Webb
2 months ago
Response from the owner:Thank you for sharing your feedback. We’re sorry to hear that you felt the experience was overpriced. We appreciate you taking the time to share your perspective, and we’ll continue working to provide a convenient and valuable experience for our customers.
Aubrey Lee
2 months ago
this was by far the most efficient and beneficial BLS class/renewal I have taken. I won’t be renewing it in any other way in the future. I hope others continue to respect the space & attention to detail this company has provided for us.
Photo from customer review
Response from the owner:Thank you so much, Aubrey, for sharing such thoughtful feedback! We’re thrilled to hear that you found the BLS renewal efficient and beneficial. We truly appreciate your kind words about the space and attention to detail, and we’re grateful for your trust and continued support. We look forward to welcoming you back for future renewals!
Ryan House
2 months ago
It was a very smooth process, it seemed confusing at first, but they do a good job at making sense of everything beforehand.
Response from the owner:Thank you, Ryan, for sharing your honest feedback. We’re glad to hear the process was smooth and that our instructions helped make everything clear and easy to navigate. We also understand your concern about the pricing and appreciate you bringing it to our attention. We’re continually working to provide a convenient and valuable experience for our customers.
Sara Johnson
2 months ago
This was such an easy and seamless way to obtain a BLS certification. Couldn’t recommend enough!
Response from the owner:Thank you so much, Sara, for the wonderful feedback! We’re glad you found the process easy and seamless. We truly appreciate your recommendation and are happy to know you had such a positive experience!

Life Saving Courses We Offer

ACLS

Advanced Cardiovascular Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

View More

PALS

Pediatric
Advanced Life
Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

View More

BLS

Basic Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

View More